Updates & Support

At @Rank, we are committed to keeping our software reliable, secure, compatible, and up to date. Support and software updates are available according to the product and license plan you purchase.

Premium Product Support

Customers with an active paid license or subscription can receive support for eligible @Rank products, including products such as:

• FormFlow for Elementor
• SubscriptionFlow for WooCommerce
• Media Library Organization PRO
• Other premium software products provided by @Rank

Our support covers issues directly related to the installation, configuration, functionality, and expected behavior of our products.

We aim to provide an initial response within 24 hours on business days. Resolution times may vary depending on the complexity of the issue, required investigation, third-party dependencies, or whether additional information is needed.

Free Product Support

Where @Rank offers free products through WordPress.org, support may be provided through the respective WordPress.org support forum.

Response times for free support may vary and are not subject to the response times offered with our premium support plans.

Third-Party Plugins & Services

Some @Rank products are designed to extend, integrate with, or enhance third-party software such as WordPress, Elementor, WooCommerce, external APIs, payment providers, automation platforms, or other services.

Our support covers the functionality provided by the @Rank product itself, but does not include troubleshooting, repairing, or providing technical support for third-party products.

For example, if an issue originates directly from Elementor, WooCommerce, WordPress, a hosting provider, or another third-party plugin or service, you may need to contact the respective provider.

However, if you believe an @Rank product is causing a compatibility or integration issue with a supported third-party platform, you are welcome to contact us. We will investigate the behavior related to our product.

Software Updates

Automatic updates for premium @Rank products require a valid and active license, unless otherwise stated for the applicable product or plan.

While your license is active, eligible updates may include:

• New features and improvements
• Bug fixes
• Security improvements
• Performance optimizations
• WordPress compatibility updates
• Elementor or WooCommerce compatibility updates
• Integration improvements

When a license or subscription expires, automatic premium updates and access to future premium releases may no longer be available.

What Happens When My License Expires?

Expiration of a license does not necessarily remove the version of the software already installed on your website.

However, without an active license, you may lose access to:

• Automatic software updates
• New premium features
• Security and compatibility updates
• Premium product downloads
• Technical support
• Other license-dependent services

We recommend maintaining an active license to keep your @Rank products current, secure, and compatible with evolving WordPress environments.

Support Does Not Include Custom Development

Standard product support does not include custom development, individual feature development, custom integrations, website modifications, custom CSS or JavaScript work, or changes specifically designed for an individual project.

If you need functionality beyond the standard capabilities of an @Rank product, our development team can provide a separate Custom Development service.

Custom development is evaluated individually and may include additional development fees based on the requirements, scope, complexity, and estimated development time.

Compatibility Issues

We continuously work to maintain compatibility with the platforms and technologies our products are designed to support.

Because WordPress websites can contain different combinations of themes, plugins, custom code, hosting configurations, caching systems, and third-party services, we cannot guarantee compatibility with every possible environment.

If you discover a potential compatibility issue involving an @Rank product, contact our support team with as much information as possible. We will investigate whether the issue originates from our software and determine the appropriate next steps.

Before Contacting Support

To help us investigate your request efficiently, please provide:

• The @Rank product name
• Your current product version
• WordPress version
• Elementor or WooCommerce version, where applicable
• A description of the issue
• Steps to reproduce the problem
• Relevant screenshots or error messages

Additional technical information may be requested when necessary.

Contact @Rank Support

If you need assistance with an @Rank product, please contact our Support Team through the official support channels available on our website.

Our goal is to help you keep your @Rank products running reliably while continuously improving the software you use.